FAQs
Have a question ? We are here to help.
Is the shipping free?
Shipping is FREE APC Overnight for all UK orders. For International orders we charge a £12 flat rate fee.
When will I receive my item?
- UK We aim to deliver all orders within 1 day. Stock items ordered before 2:00 PM (UK time) are typically delivered the next working day.
- Netherlands, Germany, Austria, and Belgium: SnowShepherdNL is dedicated to shipping to these countries, providing seamless service to our customers in these areas.
- Rest of the World: SnowShepherd UK takes care of shipping to all other international destinations, with an average delivery time of just 4 days.
Can I change or return my item?
If you want to change a product into, please contact us so we are able to reserve the new item in our stock immediately. You are always entitled to an exchange or refund within 14 days after you have received your package, as long as the item has not been used.